The Department of "Exposition, excursion and public relations" was created in 2017. Since 2021, Nursultan Abayevich Bekeshov has been appointed head of the Department, 2 researchers, 8 guides and 7 caretakers.
Members of the department organize events complexly and movable exhibitions, prepare guiding programmes, lectures, methodical documents according to the theme.
Strengthen relations with educational institutions, tourist and other institutions of the city and region; attract visitors to museum expositions, exhibitions, excursions and lectures, events. As well as representatives promote the history of the region and present events through mass media.
Research of the ethnographic and folklore material collected in the museum;
Conducting scientific research in the chosen direction;
Participates in scientific expeditions organized by the museum, business trips to collect ancient monuments among the local population;
Collects scientific literature on museology, traditions, applied arts, everyday life, crafts, material monuments and spiritual heritage of the Kazakh people;
Research and promotion of the applied art of the Otrar oasis;
Conducting joint seminars, conferences with museum staff, artisans, ethnographers, historians, archaeologists;
Exhibitions, lectures on ethnography, folklore of the Kazakh people in schools, institutions;
Participation in international and national conferences and seminars, forums and other events held at universities, schools, institutions;
Organization of various scientific, cultural and educational events;
Promote the exchange of experience between museums;
Publish articles on ethnography and folklore, on the history of Kazakhstan in scientific journals;
Conducting a study of ethnographic materials located in the funds of the museum;
To conduct scientific and educational propaganda of cultural heritage through mass media;